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Investing Online in Mutual Funds - Frequently Asked Questions
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  1. How can I invest online in Mutual funds?
  2. What are the features of PFN MF Online?
  3. How can I subscribe for PFN MF Online?
  4. Can I subscribe to PFN MF Online if I am not currently a PersonalFN client?
  5. Do I require a DEMAT account to invest online in Mutual Funds?
  6. What are the charges associated with this service?
  7. Why do you require a PoA? What will be the scope of the PoA?
  8. Is this facility secure? How? Will someone else have access to my User ID and password?
  9. How long will it take to activate this service for me?
  10. I live in a city where you do not have a branch. How do I get the service activated for me?
  11. Which Mutual Funds will I able to transact in?
  12. Which are the banks through which I can transact?
  13. Can I transact using my credit/debit card or cash cards?
  14. What kind of bank account is required to invest online in Mutual Funds?
  15. Can I make a payment from a different bank account then what I have registered in my folio?
  16. Can I invest in the name of my spouse / my parents / my children or anyone else?
  17. How can an NRI use this facility?
  18. Can I invest in Exchange traded funds using this platform?
  19. I am an existing client of PersonalFN and I have existing offline investment folios. Can I transact using the same folios?
  20. How do I transfer my offline folios to online platform?
  21. Can I use my online transaction folios to do offline transactions as well?
  22. Can I transfer my online folios with other online service providers to your platform and vice versa?
  23. Can I later convert my online folios into offline folios?
  24. Can I use my online transaction folios to do transactions with my other online accounts?
  25. If I transact in Mutual Funds using your platform, can I transfer these transactions to my other online account so as to view a consolidated portfolio?
  26. When I make purchases in my transactions, who does my payment go to – PersonalFN or the AMCs?
  27. When I redeem my units, which account will the money be transferred to?
  28. Can I correct a mistake in the transactions I have ordered?
  29. Can I modify/edit a transaction which I have ordered?
  30. I made the payment online but then the internet got disconnected. Will my transaction be processed?
  31. What is the cut off time for entering the transactions?
  32. When does the SIP get activated?
  33. How do I set up a SIP?
  34. What date do I choose for my SIP?
  35. Does the same ECS process applies to NRI?
  36. When will the money get debited from the A/C for the SIP transaction?

  1. How can I invest online in Mutual funds?

    You can invest online in mutual funds through PersonalFN. PFNmf Online is a facility from PersonalFN. PFNmf Online brings to you the convenience of transacting in mutual funds without going through the tedious process of manual form filling. You may be sitting in any corner of the world; you will be able to manage your mutual fund investments.
    PersonalFN is the service brand of Quantum Information Services Private Limited (QIS).

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  2. What are the features of PFNmf Online?

    With PFNmf Online, you can:

    • Buy / Sell mutual fund units
    • Start a Systematic Investment Plan (SIP)
    • Switch units from one scheme to another scheme of the fund house
    • Enter into a Systematic Transfer Plan (STP)
    • Enter into a Systematic Withdrawal Plan (SWP)
    • Transact through your NRE/NRO account (Only for NRIs)*


    *This service will be available shortly

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  3. How can I subscribe for PFNmf Online?

    To subscribe to PFNmf Online, Simply fill in the below documents and submit the same to a Personalfn office closest to you (Click here for our address):

    • Power of Attorney (PoA, to enable PersonalFN to act as your online transaction agent)

      • Individual
      • Joint Holdings
      • Minor Individual

    • Know your Client (KYC as defined by SEBI) and PAN card copy
    • Signed cancelled cheque of the bank you have registered with us
    • ECS Mandate (For SIP Transaction)
    • PersonalFN KYC ( For New clients only)
    • Folio Transfer form* (for offline folio to online folio conversion)

  4. *You will not be able to convert those offline folios which have a current SIP, STP or SWP registered in them.

    We will activate your account for online transactions within 7 days of the receipt of the documents incase of purchase transactions. Incase of SIP transaction the ECS Mandate will take 30 days to get registered.

    You will also need an internet banking account to use this facility.

    Post activation, you can access PFNmf Online in the MyTransaction section on www.Personalfn.com

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  5. Can I subscribe to PFNmf Online if I am not currently a PersonalFN client?

    This service is available to all clients who want to do online transactions - Download, fill and submit the documents and become a PersonalFN client and create your own PFNmf Online account.

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  6. Do I require a DEMAT account to invest online in Mutual Funds?

    No, you do not require a DEMAT account.

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  7. What are the charges associated with this service?

    There are no charges for signing up for this service.

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  8. Why do you require a PoA? What will be the scope of the PoA?

    When you transact on MF Online your transaction data such as scheme, units, etc remains in our system. The PoA enables us to act as an agent to transfer your transaction information given on the online platform to the Registrar/AMC and execute the transaction on your behalf. The PoA is limited to only this purpose. We do not have access to your bank account. Infact, you are required to transfer funds online every time you want to make a transaction.

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  9. Is this facility secure? How? Will someone else have access to my User ID and password?

    This facility is completely secured. The website www.personalfn.com is Entrust protected. No one else has access to your password.

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  10. How long will it take to activate this service for me?

    From the time we receive all the documents, it will take 7 days time to activate the service. Incase of SIP, the entire process will take 1 month.

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  11. I live in a city where you do not have a branch. How do I get the service activated for me?

    You can download the documents, complete the formalities and send it across to our Regional or Head Office. (Click here for our address) We will activate the account for you.

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  12. Which Mutual Funds will I able to transact in?

    Currently, you can transact in

    • AIG Global Investments
    • Canara Robeco Mutual Fund
    • Fidelity Investment Managers
    • Franklin Templeton Mutual Fund
    • HDFC Mutual Fund
    • Kotak Mutual Fund
    • L&T Mutual Fund
    • Principal Mutual Fund
    • Quantum Mutual Fund
    • Reliance Mutual Fund
    • Sundaram Mutual Fund

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  13. Which are the banks through which I can transact?

    Given below are the names of the banks for which Net Banking is enabled on our platform.

    • Allahabad Bank
    • Axis Bank
    • Bank of Bahrain and Kuwait
    • Bank of Baroda
    • Bank of India
    • Bank of Rajasthan
    • Corporation Bank
    • City Union Bank
    • Deutsche Bank
    • Dhanlaxmi Bank
    • Federal Bank
    • ICICI Bank
    • Indian Overseas Bank
    • Karnataka Bank
    • IDBI Bank
    • Oriental Bank of Commerce
    • South Indian Bank
    • Standard Chartered Bank
    • State Bank of India
    • Union Bank of India
    • Vijaya Bank
    • Yes Bank


    Apart from the list above, we are in the process of signing up with other Mutual Funds and Banks as well.

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  14. Can I transact using my credit/debit card or cash cards?

    No. Due to security reasons we only allow Net Banking with some of India’s best banks as the only means to transact on PFNmf Online

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  15. What kind of bank account is required to invest online in Mutual Funds?

    For Resident Indian Individuals/HUF, a Savings Account is required. For non-individuals a Current Account is required. For NRIs, an NRE/NRO account is required.

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  16. Can I make a payment from a different bank account then what I have registered in my folio?

    It is advisable to use the same bank account for transacting that you have registered with us in the online platform.

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  17. Can I invest in the name of my spouse / my parents / my children or anyone else?

    You will have to create separate accounts (with documentation) for individuals or joint holders, if you wish to invest for your spouse, parents or children.

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  18. How can an NRI use this facility?

    We will introduce the facility to transact online for NRIs soon. The process is the same as for resident individuals. However, instead of a savings bank account, NRI's will require an NRE/NRO bank account.

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  19. Can I invest in Exchange Traded Funds (ETFs) using this platform?

    No, ETFs are like stocks. You will need a DEMAT account to do the same.

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  20. I am an existing client of PersonalFN and I have existing offline investment folios. Can I transact using the same folios?

    You will not be able to transact using the same folios on the online platform. You will have to first transfer the folios from the offline/paper based form to online/electronic form. Post that, you would be able to transact.

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  21. How do I transfer my offline folios to online platform?

    There is a Folio Transfer in form available for download which you can fill up and send to a Personalfn office closest to you. Click here to download the Folio Transfer in form

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  22. Can I use my online transaction folios to do offline transactions as well?

    Yes, you can. A recent SEBI circular allows you to do that.

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  23. Can I transfer my online folios with other online service providers to your platform and vice versa?

    Yes, you can do that. You will have to send a letter to the AMC/Mutual fund specifying the Broker codes from and to which you are changing.

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  24. Can I later convert my online folios into offline folios?

    Yes, you can. The Folio Transfer Form would be applicable.

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  25. Can I use my online transaction folios to do transactions with my other online accounts?

    No, you cannot transact in your online folio only through the distributor that you have signed up with. You will have to first transfer your folios to the other online channel partner. After which you can make a online transactions

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  26. If I transact in Mutual Funds using your platform, can I transfer these transactions to my other online account so as to view a consolidated portfolio?

    Currently, we are not capacitated to provide you electronic information so as to update your other account. Also, that would depend upon your other service provider. However you can download an excel document of your holdings/transactions.

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  27. When I make purchases in my transactions, who does my payment go to – PersonalFN or the AMCs?

    In the purchase transaction, your amount will get transferred to the pool account of Techprocess Solutions Ltd - the solutions provider of QIS. Techprocess transfers the amounts to the respective AMC scheme bank accounts at the end of each day / or beginning of the next day.

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  28. When I redeem my units, which account will the money be transferred to?

    The account that you have last designated/registered is the one in which will receive the redeemed money. For example, you may transact with one account for the original investment, but if you have changed your bank account then the latest account is the designated account.

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  29. Can I correct a mistake in the transactions I have ordered?

    Once you have confirmed and submitted the transaction in the system, you would not be able to change it.

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  30. Can I modify/edit a transaction which I have ordered?

    The system would ask you for a confirmation before the final submission of the transaction. You can modify/edit till you confirm.

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  31. I made the payment online but then the internet got disconnected. Will my transaction be processed?

    If the transaction was not completed, it will not be processed. The completion is with respect to the screen that will confirm the same to you.

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  32. What is the cut off time for entering the transactions?

    Cut-off & Reporting Timings

      Subscriptions Redemptions Switches
    Cash and Liquid Funds (Monday-Friday) 11.30 pm for previous days NAV 2.00 pm 11.030pm
    Other schemes (equity) (Monday-Friday) 2.00 pm 2.00pm 2.00 pm

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  33. When does the SIP get activated?

    Once all the above documents have been submitted, it will take 30 days for the first SIP to start

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  34. How do I set up a SIP?

    You will have to register the SIP once the ECS mandate has been processed through the MF Online platform by selecting AMC name, scheme name, sip from date, sip to date, sip day, sip frequency and SIP amount on the online application.

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  35. What date do I choose for my SIP?

    You can choose the dates that are applicable for respective AMC’s

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  36. Does the same ECS process applies to NRI?

    Yes the same process applies to NRI’s

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  37. When will the money get debited from the A/C for the SIP transaction?

    The money gets debited prior to SIP date according to the ECS cycle of investor’s bank location (RBI has different debit cycle for each location. For example: Mumbai debit cycle T+2, Nagpur debit cycle T+4.). If the ECS debit cycle is T+2, TPSL will ask the RBI to debit the clients bank account on T-3.i.e two days prior to SIP date so that TPSL will be able to send fund to AMC on SIP +1 date in order to allocate the units (with the same NAV as on SIP date) for the client.

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Important Note:

For SIP transactions, the money will get debited prior to SIP date according to the ECS cycle of investor’s bank location. If your SIP is on 10th of a particular month, the money will be debited 2-3 days prior to the SIP date. This is mainly done so that the money reaches the AMC/Mutual Fund on time and you get the NAV as on the SIP date.