Below is the Investor Charter of Quantum Information Services Private Limited (hereinafter ‘QIS’) (having its brand named under “PersonalFN”). This is as per SEBI Circular SEBI/HO/IMD/IMD-II CIS/P/CIR/2021/0685 dated December 13, 2021:

1. Vision and Mission Statements for subscribers of QIS:

   • Vision

     Invest with knowledge & safety.

   • Mission

     Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

2. Details of business transacted by QIS with respect to its subscribers:

   • To publish research report based on our research activities of the RA.
   • To provide an independent unbiased view on securities.
   • To offer unbiased recommendation, disclosing the financial interests in recommended securities.
   • To provide research recommendation, based on analysis of publicly available information and known observations.
   • To conduct audit annually.

3. Details of services provided to QIS subscribers

   • Onboarding of Clients
   • Disclosure to Clients
     • To distribute research reports and recommendations to the clients without discrimination.
     • To maintain confidentiality w.r.t publication of the research report until made available in the public domain.

4. Details of grievance redressal mechanism and how to access it

   In case of any grievance / complaint, a subscriber should approach us via email at complaint@personalfn.com. We shall ensure that the grievance is resolved within 30 working days.

   Please note: If complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI's SCORES portal @ https://scores.gov.in which is a centralized web based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.

   With regard to physical complaints, complaints may be sent to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan. Plot No. C4-A, 'G' Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.

   Name of the Compliance and Grievance Officer: Ms. Swati Savla Email: swati@personalfn.com. and Tel (Direct): +912261361224.

   • Subscribers/Clients can lodge their complaints by
     1. Writing directly to the Compliance officer at swati@personalfn.com OR
     2. To SEBI at https://scores.gov.in/scores OR
     3. Clients can also submit their complaints on The Securities Market Approach for Resolution Through ODR Portal (SMART ODR Portal) for online conciliation and online arbitration for resolution of disputes / complaints at https://smartodr.in/

5. Expectations/Responsibilities from the Subscribers of QIS as per SEBI Circular:

   • Do's
     • Always deal with SEBI registered Research Analyst.
     • Ensure that the Research Analyst has a valid registration certificate.
     • Check for SEBI registration number.
     • Please refer to the list of all SEBI registered Research Analysts which is available on SEBI website in the following link: https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=14
     • Always pay attention towards disclosures made in the research reports before investing.
     • Pay your Research Analyst through banking channels only and maintain duly signed receipts mentioning the details of your payments.
     • Before buying securities or applying in public offer, check for the research recommendation provided by your research Analyst.
     • Ask all relevant questions and clear your doubts with your Research Analyst before acting on the recommendation.
     • Inform SEBI about Research Analyst offering assured or guaranteed returns.
   • Don'ts
     • Do not provide funds for investment to the Research Analyst.
     • Don't fall prey to luring advertisements or market rumours.
     • Do not get attracted to limited period discount or other incentive, gifts, etc. offered by Research Analyst.
     • Do not share login credentials and password of your trading and demat accounts with the Research Analyst.

1. Data for the month ending – November 2024

Sr. No.	Received from	Pending at the end of Last month	Received	Resolved*	Total Pending#	Pending complaints > 3months	Average Resolution time^(in days)
1.	Directly from Investors	NA	NA	NA	NA	NA	NA
2.	SEBI (SCORES)	NA	NA	NA	NA	NA	NA
3.	Other Sources(if any)	NA	NA	NA	NA	NA	NA
	Grand Total	NA	NA	NA	NA	NA	NA

^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.

2. Trend of monthly disposal of complaints

Sr. No.	Month	Carried Forward from previous month	Received	Resolved*	Pending#
1.	January, 2024	NA	2	2	NA
2.	February, 2024	NA	NA	NA	NA
3.	March, 2024	NA	NA	NA	NA
4.	April, 2024	NA	NA	NA	NA
5.	May, 2024	NA	NA	NA	NA
6.	June, 2024	NA	NA	NA	NA
7.	July, 2024	NA	NA	NA	NA
8.	August, 2024	NA	NA	NA	NA
9.	September, 2024	NA	NA	NA	NA
10.	October, 2024	NA	NA	NA	NA
1.	November, 2024	NA	NA	NA	NA

* Inclusive of complaints of previous months resolved in the current month. # Inclusive of complaints pending as on the last day of the month.

3. Trend of annual disposal of complaints

Sr. No.	Year	Carried Forward from previous year(financial year)	Received	Resolved*	Pending#
1.	2018-19	NA	5	5	Nil
2.	2019-20	NA	4	4	Nil
3.	2020-2021	NA	3	3	Nil
4.	2021-2022	NA	2	2	Nil
5.	2022-2023	NA	NA	NA	Nil
6.	2023-2024	NA	2	2	Nil
	Grand Total	NA	16	16	Nil

* Inclusive of complaints of previous years resolved in the current years. # Inclusive of complaints pending as on the last day of the years .

Subscribers/Clients can lodge their complaints by

1. Writing directly to the Compliance officer at swati@personalfn.com OR
2. To SEBI at https://scores.gov.in/scores OR
3. Clients can also submit their complaints on The Securities Market Approach for Resolution Through ODR Portal (SMART ODR Portal) for online conciliation and online arbitration for resolution of disputes / complaints at https://smartodr.in/